Frequently Asked Questions

A roofing emergency is anysituation whereby properties are exposed to immediate risks like storm damage,active leaks, structural instability, or missing roofing components. If waterfinds its way into your house or office, you are at risk of further damage. Aquick response is required to prevent costly repairs.

At Northern Heritage, emergencycall-outs is treated with utmost urgency and that's why we respond as quicklyas possible. With our rapid response approach, we ensure roof is fixed fast,reducing damage, and giving you the peace of mind that your home is secured.

Yes, we will. When dealing withroofing issues, we don't just look for the obvious ones, we conduct thouroughdiagnosis to figure out the full extent of the damage. And once we're done, weprovide clear, honest advice on whether the issue can be resolved throughrepair or you're going to need a replacement.

We handle all roofing-relatedissues. We have hands-on expertise in resolving storm damage, flat rooffailures, missing or broken tiles, flashing issues, severe leaks, andstructural problems. Regardless of what you're dealing with, be rest assured wewill deal with it quickly and effectively.

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Yes, both residential andcommercial properties can benefit from our emergency roofing services. Whetherit's an industrial building or a family home, our expert team respond very fastat any scale.

We only use high-quality,weather-resistant materials that are designed to provide immediate protectionlike heavy-duty tarpaulins, sealants, secure fixings, and temporary patchingsystems. The goal here is to help you stabilise your roof while also preparingfor permanent solutions.

The severity of the damage willdetermine the cost and the extent of work that will be required. However, onething is assured, you will get transparent pricing with no hidden fees.

Your safety and that of yourproperty is our priority. Our team is trained to abide by strict safetyprotocols and uses the right equipment to safely carry out repairs. We alsotake some extra measures to ensure the safety of your property and those insidewhile the renovation is ongoing.

Respond immediately by movingvaluable items away from the affected areas. Then contain as much water as youcan buy steer clear of any uncertain DIY fixes. Afterwards, you can contactproffessional roofers like Northern Heritage to guide you on how to permanentlyresolve the situation.

Yes, you will be able to remain in your property while we re-roof it. We aim to cause minimal disruption to your daily life. However, you may need to make small adjustments, like parking away from the house, to help us complete the work safely and efficiently.

The guarantee on our work depends on the scope of the project. Generally, we offer an insurance-backed guarantee for:

• New roofs: 10 years
• New flat roofs: 10 years
• New fascias, soffits, and guttering: 10 years
• Roof repairs: 3-5 years
• Brickwork repointing: 3 years

Rest assured, we stand behind the quality of our work.

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The time it takes to install a roof varies greatly depending on the size and complexity of the project. A straightforward concrete tile roof on a typical residential property may take about 3-5 days. However, larger properties, smaller tiles, and slate can take longer. For commercial and heritage projects, the work can span months. We’ll provide a more accurate timeline after the initial assessment.

The cost of a new roof depends on several factors, including size, materials, access to the property, and the complexity of the project. Prices for a new roof generally start in the thousands, but the exact cost can only be determined after a full free roof assessment.

While we don’t offer direct financing, we can provide a variety of options and advice on how best to finance your roofing project. We’ll guide you through the available options to make the process easier for you.

If we encounter any other defects or issues during the project, we have a duty of care to inform you immediately. We will ensure you are aware of any structural concerns or potential water entry that may need further attention. We’ll meet with you to discuss any necessary adjustments to the contract or potential additional work.